How to Fix Windows Explorer not Responding Problem (1)

If you are using the Windows Operating System on your PC, then there are most possible chances that you get an error message on a pop-up displaying, ‘Windows Explorer has stopped working’ and windows is checking the solution to the problem. This dialog box appears suddenly any time like while playing games, editing images in Photoshop, coding in c#, or using your browser. This error is most common on the older Windows OS versions XP, 7, and Vista. Today, we will see how to fix Windows Explorer not Responding Problem.

Why did it cause?

Some of the main reasons of Windows Explorer error message are:

  • Malware or virus has affected your system
  • Your video driver is either outdated or corrupted
  • The services or applications you are using on your system may be causing the Explorer to stop working
  • Your PC’s system files are either corrupted or not matching with other files

How to Fix Windows Explorer not Responding Problem

There are some useful methods to solve the Windows Explorer not working problem:

1) Update your Video driver

Install and update your video driver. This will resolve many issues on your system explorer. To update the video driver, you can use the Windows Update feature or can visit the system manufacturer’s website directly.

2) Scan your system with an Antivirus or Antimalware software

Use a good antivirus or antimalware program and immediately scan your system. Avast, Norton 360, Hitman Pro, etc. are some of the top-rated antivirus and antimalware programs. At most cases, this will resolve the issue. And if it gives a positive result, then buy a suitable antivirus program and protect your system in future from the malware and virus.

3) Check your system files by running the SFC (System File Checker)

The SFC will scan your system for the corrupted or missing files. Follow the below steps to do this.

  • Click on the ‘Start’ button, and then type ‘cmd’ in the search bar
  • Run the cmd.exe as an administrator and you will be asked to enter the password
  • If you are an administrator, then click ‘continue,’ otherwise, enter the password and then continue
  • Type Sfc/scannow in the command prompt and then hit ‘Enter’

This will take some time to repair the corrupt files on Windows and find the missing files. If you asked, then insert the Windows Installation CD to repair the problem.

4) Start Windows in safe mode or a clean boot environment

Start the PC in safe mode and do the actions while receiving the Windows Explorer error message. If the error still pop-up, then perform a clean boot troubleshooting. It will help to pinpoint the error causing item, and then you can resolve the issue with it.

5) Other tips

Check whether your system RAM (Random Access Memory) is faulty or not. Sometimes the intermittent problems are occurred due to it. You can check it by typing Memory Diagnostics on the start menu. Then choose the option of ‘Restart now and check for problems.’ If you found that your RAM is faulty, then change it.

You can also perform a ‘System Restore’, ‘In-Place Upgrade’,  testing the picture files which may be corrupted, removing unwanted applications that may cause the Explorer error, and stop the extra apps and software at startup. These methods will help in resolving the issue for sure.


If you have installed a very high-resolution game or a heavy software application on your system which requires the specifications that do not match with your current system, then remove such programs. Hope these methods on ‘How to Fix Windows Explorer not Responding Problem’ will help you to run your system without any interrupting and disturbing error pop up windows.

Windows Explorer not Responding Problem – Complete Solution

Amir Najam

I'm an SAP functional analyst for a national recreational equipment retailer. I work for REI. I'm an SAP functional analyst in inventory management.

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